Avoid awkward situations with customers and still get their feedback so you can react instantly to increase customer satisfaction, and retain customer loyalty. Forget cumbersome surveys, web links and emails, or worse, a personal confrontation!
Receiving feedback directly in real time is essential for any business's success and ability to grow and enhance profitability.
Unlike feedback on social media, Tellem is sent directly to you or to whomever you designate. It is never displayed on social media. Tellem is the way of giving feedback the old fashioned way, directly from the customer to the business owner.
Make sense of the feedback you are receiving. You will have 24/7 access to extensive real time executive dashboards summarizing and analyzing all of the feedback received. As the owner or leadership of the business, whether you have one location or thousands, you will have the ability to:
Knowing what your customers are thinking about your business is powerful. Take the hesitation out of your customers sending you valuable feedback. Tellem is always sent anonymously to encourage customers to communicate with you.
We think you would agree that having real time direct customer feedback is invaluable and you would likely pay a lot to obtain it. However, we offer this service for a monthly subscription of just $9.99 per number.
Respond to customer feedback with coupons, discounts and any other special offerings from your loyalty reward system with no additional integration required. This is a way to reward your most engaged customers.
We do not charge your customers for sending and receiving Tellems. For them it is free.
You read that right. Tellem is free for your customers. We don't charge them anything for using Tellem.
For Small, Medium and Large Businesses